Refund Policy

1. Overview

At Scanalyzr, we want you to be completely satisfied with your subscription. This Refund Policy outlines the conditions under which refunds are granted, how to request one, and the process for handling refund claims.

By purchasing a Scanalyzr subscription, you agree to the terms of this Refund Policy. Please read it carefully before completing your purchase.

3. Eligible Refund Situations

In addition to the money-back guarantee, refunds may be granted in the following cases:

• Duplicate charges: If you were charged more than once for the same subscription period
• Technical failure: If a payment was processed but your account was not upgraded due to a technical error on our end
• Unauthorized charge: If you believe a charge was made without your authorization, contact us immediately
• Service unavailability: If Scanalyzr was unavailable for an extended period (more than 72 consecutive hours) during your paid billing period due to issues on our end

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Refund requests submitted after the 10-day window has expired
• Subscription renewal charges (monthly or yearly auto-renewals)
• Partial-period refunds for mid-cycle cancellations
• Downgrade from a higher plan to a lower plan during an active billing period
• Accounts that have been suspended or terminated due to Terms of Service violations
• Dissatisfaction with features that were accurately described before purchase
• Failure to cancel before a renewal date
• Change of mind after the 10-day guarantee period

5. Cancellations

5.1 How to Cancel

You can cancel your subscription at any time from your account settings under Settings → Subscription. Cancellation is effective at the end of your current billing period — you will retain full access until then.

5.2 What Happens After Cancellation

• Your account will revert to the FREE plan at the end of the billing period
• QR codes that exceed FREE plan limits will be deactivated (not deleted)
• Analytics data beyond FREE plan retention will no longer be accessible
• You can reactivate your subscription at any time to restore full access

6. How to Request a Refund

To request a refund, contact our support team using one of the following methods:

Please include the following information in your request:

• Your account email address
• The date of the charge you are disputing
• The amount charged
• The reason for your refund request
• Any supporting documentation (e.g., payment receipt, screenshots)

7. Refund Processing

7.1 Review Period

We will review your refund request within 3–5 business days of receipt and notify you of the outcome via email.

7.2 Refund Method

Approved refunds are returned to the original payment method used at the time of purchase. Depending on your bank or payment provider, it may take an additional 5–10 business days for the funds to appear in your account.

7.3 Partial Refunds

In exceptional circumstances where a full refund is not warranted but a partial credit is appropriate, we may issue a pro-rated account credit at our discretion. Credits can be applied to future subscription charges.

8. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with your bank before contacting us, your account may be suspended while the dispute is under review. We encourage you to reach out to us directly first — most issues can be resolved quickly without a formal dispute.

Fraudulent chargebacks may result in permanent account termination and may be reported to relevant authorities.

9. Plan Upgrades and Downgrades

9.1 Upgrades

When you upgrade your plan mid-cycle, you will be charged the prorated difference for the remainder of the billing period. No refund is issued for the unused portion of the lower-tier plan.

9.2 Downgrades

Downgrades take effect at the start of the next billing period. No refund or credit is issued for the remaining days on the higher-tier plan.

10. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. We will notify existing subscribers of material changes via email at least 14 days before they take effect.